Hello, I’m Mark.
I build and scale product and design organizations that envision and plan for the future, executing an innovative, sustainable product, service, and experience portfolio.
As a human-centered product management, design, research, and innovation leader, I am a customer-obsessed, cross-functional player-coach and servant-leader.
Helping you
Mature into a product and design-centric organization
Start or scale a customer-centered team
Work horizontally & strategically across your offerings & teams
Create a customer-first strategy & roadmap
Achieve product-market-fit
Move beyond tech-first
Innovate and elevate
-
• Align business goals with customer needs
• Gather, synthesize, and gain actionable insights from customer research
• Up-level your products and services
• Implement modern ways of making
• Embark on a digital transformation
• Enter a new opportunity space
• Future-proof by identifying the key trends and signals to act upon
• De-risk and validate a concept before committing significant resources
• Transform a new capability into something people want
• Leapfrog your competition
• Identify and launch a competitive differentiator
• Modernize your experiences
• Turn around an underperforming offering
• Giving some love to your employee experience
• Cultivate a more innovative and customer-centric organization
• Move fast while remaining strategic
Executive Leadership
A showcase of my time at Visa, where I led a talented team of 30+, including 6 direct reports, and managed a portfolio responsible for $14 billion in revenue.
Scaling and maturing team and capabilities
Elevating craft and ways of working
Expanding the value of design
Instilling vision, purpose, and culture
Launching impactful products
Product & Experience Design
Coming Soon.
Learn more about...
Innovation, Research, & Strategy
Discover how I’ve led multi-million dollar transformation engagements for Fortune 100 companies, driving over a billion dollars in efficiencies and increased revenue.
New Products, Services and Business Models
ML/AI
Digital/Physical
Strategic Foresight
Process Innovation
Q&A
-
Outbound product management helps ensure that a cohesive strategy runs through the product's lifecycle—from design through marketing and sales—helping each function understand its role in the product’s success and how it contributes to the overall business objectives.
Inbound Product Management is about listening to customers and understanding their needs. It means researching to find out what problems they’re facing and what they like or don’t like about similar products.
Then, it’s about working closely with different teams in the company, like the folks who build the product, to ensure it solves those problems in the best way possible.
Integrating these is crucial for maintaining a unified approach to market and customer engagement, ultimately driving product success.
-
Coming soon…
-
Coming soon…
-
Coming soon…